Your Privacy Matters
Last Updated: June 28, 2026
1. Introduction
At MS AIRCON ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this policy.
🔒 Commitment to Privacy: We never sell, rent, or trade your personal information to third parties for marketing purposes.
2. Information We Collect
2.1 Personal Information You Provide
- Contact Information: Name, phone number, email address, and location
- Service Details: AC brand, model, issue description, and service history
- Communication: Records of your inquiries, feedback, and support requests
- Payment Information: Transaction details (we do not store full payment card details)
2.2 Information Automatically Collected
- Device Information: IP address, browser type, operating system, and device model
- Usage Data: Pages visited, time spent, referral source, and interaction with our website
- Cookies: We use cookies to enhance your browsing experience and analyze website traffic
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide AC installation, repair, gas charging, and maintenance services
- Communication: To respond to your inquiries, confirm bookings, and send service updates
- Improvement: To analyze and improve our services and website experience
- Marketing: To send promotional offers and updates (only with your consent)
- Compliance: To comply with legal obligations and protect our rights
4. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in delivering services (e.g., payment processing, analytics)
- Legal Compliance: When required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
📱 WhatsApp Integration: When you submit the inquiry form, we send your details via WhatsApp to provide fast service. WhatsApp's privacy policy applies to that communication.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure server hosting with SSL encryption
- Regular security assessments and updates
- Access controls to limit who can view personal information
- Data minimization practices
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide the services you requested
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Improve our services
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service provider
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience
You can control cookie settings in your browser. However, disabling cookies may affect some website functionality.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email or website notice.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
This Privacy Policy was last updated on June 28, 2026.
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